Return Policy for Hair & Skin Products

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below.

Return Eligibility

- You may return hair products within 30 days of the purchase date.

- To be eligible for a return, items must be unused, unopened, and in their original packaging.

- For hygiene reasons, we cannot accept returns on opened or used hair products, including shampoos, conditioners, and styling products.

Return Process

- To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return.

- Once your return request is approved, we will provide you with a return shipping label and instructions on how to return your item.

Refunds

- Refunds will be processed once the returned item is received and inspected. You will be notified via email of the status of your refund.

- Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account.

Exchanges

- If you received a damaged or defective item, please contact us within 7 days of receiving your order for an exchange.

- We will cover the shipping costs for exchanges in cases of defective products.

If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer service team at [email protected]

💎Shipping policy 🖼️ 

I ORDERED MY ART, NOW WHAT? 

All prints are made to order. Please allow 2-3 business days for each order to process. Artwork is produced, packaged and shipped when processing is complete. Once completed, tracking numbers arrive via email attached to specific order numbers and will arrive 7-15 business days. we ask for your patience as we may encounter some unexpected shipping delays.

I PLACED MY ORDER LAST WEEK, WHEN WILL IT ARRIVE?

We do our best to get the artwork out as soon as possible. Shipping time is estimated but not guaranteed. Holidays and surplus of orders may have an effect on shipping time. If your tracking number and package says DELIVERED and has been sent to wrong address, please email 
[email protected]